Return & privacy policy

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.

1. Please email info@theartshop.nl to request a refund and we will assign you a tracking #.
2. Mail your returned item to:

The Art Shop
Flevoweg 35
2318 BX Leiden
The Netherlands

3. Include in your package a signed letter stating the reason for your return.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Paypal
Ideal
Mr Cash
And many more

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy

Turnaround

All orders are shipped within 48 hours Tuesday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:
UPS
FedEx
DHL
PostNL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping is € 12,50 abroad The Netherlands, in The Netherlands it will be free

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information is through Mollie and we don’t get that

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

  • About The Art Shop

    The Art Shop is an art gallery where everyone is welcome. You can come for the purchase or rental of works of art. Our collection includes a wide selection of various works by nationally and internationally known, but also less famous artists.

     

  • Art rental and art sell

    Are you interested in a work at home, we offer the choice between buying or our art rental. You can do this quickly and easily online. Of course you are always welcome to visit our gallery in Amsterdam.

  • Artgifts

    Our webshop accepts:

    Terms & conditions
    Return- & privacy policy

  • Contact and information

    Have a question or want to visit our gallery?

    The Art Shop
    Leidsegracht 104, Amsterdam
    Tel: +31 (0)20 - 422 12 59
    Tel: +31 (0)6 - 28 61 51 34
    Mail: amsterdam@theartshop.nl